Support
1. Getting Help
If you need help with your mttrly account, server setup, or the MCP integration, we are here to assist. Below you will find the best way to reach us depending on the nature of your request.
2. Email Support
For general questions, account issues, billing inquiries, or technical problems:
Include the account email, affected server name, and what you expected to happen. Response time depends on request volume and severity; this page does not promise a fixed support SLA.
3. Bug Reports & Feature Requests
Found a bug or have a feature idea? Send us a detailed report:
When reporting a bug, please include your plan name, a description of the issue, steps to reproduce, and any relevant error messages or screenshots.
4. MCP Integration Support
For questions about using mttrly as an MCP server with Claude Desktop, Cursor, OpenAI Codex, or other MCP clients:
- See the MCP documentation for setup guides
- Check the full documentation for detailed reference
- If the docs do not resolve your question, email support@mttrly.com with your client name and the error you are seeing
5. Security Issues
If you discover a security vulnerability, please report it responsibly via email:
Do not open a public GitHub issue for security vulnerabilities. Include clear reproduction steps and avoid accessing data that does not belong to you. We will triage the report and coordinate next steps by email.
6. Business & Partnership Inquiries
For enterprise plans, partnership proposals, or other business inquiries: